FAQ

Orders & Payment

How do I place an order?
Browse or search for products, add them to your cart, and check out. You will receive an email confirmation once your order is placed.

What payment methods do you accept?
We accept all major payment methods available at checkout, including credit/debit cards and accelerated checkout options such as Shop Pay.

Can I change or cancel my order?
If your order has not yet shipped, contact us as soon as possible through our Contact Us page and we will do our best to help.

Shipping

Where do you ship?
We ship worldwide. Shipping options, rates, and estimated delivery times are shown at checkout.

How long does delivery take?
Orders are processed within 1–3 business days. Delivery time then depends on your location and the shipping method selected. See our Shipping & Customs page for details.

How do I track my order?
Once your order ships, you will receive a tracking number by email.

Customs & Duties

Will I be charged import duties or taxes?
International orders may be subject to import duties and taxes set by your destination country. These are the responsibility of the recipient and are not included in the product or shipping price. Learn more on our Shipping & Customs page.

Returns

What is your return policy?
Eligible items can be returned within 30 days of delivery. For hygiene reasons, opened or used beauty products cannot be returned. See our full Refund Policy.