Refund policy

At KSTATION GLOBAL, we want you to be completely satisfied with your purchase. This Refund Policy explains when and how you can return an item and receive a refund.

Return Window

You have 30 days from the date your order is delivered to request a return. To be eligible, items must be unused, in their original condition, and in the original packaging with any seals intact.

Non-Returnable Items

For health and hygiene reasons, certain items cannot be returned once opened or used, including:

• Opened or used beauty, skincare, and personal care products
• Gift cards
• Items marked as final sale or clearance

Items that are damaged, defective, or sent in error are always eligible for a replacement or refund.

How to Start a Return

To begin a return, please contact us through our Contact Us page with your order number and the reason for the return. We will provide instructions on how and where to send your package. Items returned without a prior request may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–10 business days. Your bank or card issuer may require additional time to process the refund.

Exchanges

The fastest way to get the item you want is to return the eligible item and place a new order once your return is approved.

Contact

If you have any questions about your return, please reach out through our Contact Us page.